who am I
I'm , Ahmed Elhagrasi
About Me
Introduce Myself
Currently working as a Linux System Administrator, I’m always up for a challenge, creative environments. I’m all about fine-tuning my skills while keeping the systems running smoothly . Whether it’s troubleshooting issues or optimizing performance , i can expand upon my existing skill base while contributing to achievement .
EDUCATION
Delta University for Science and Technology of Al-Mansoura,
Bachelor’s degree in management information systems in May 2018
my accomplishment
My Skills
Administering hosting solutions with or without a control panel, including WHM/cPanel and CWP servers.
creating VPS on Proxmox and managing dedicated servers .
Implementing security hardening with CSF, reducing security Risk, and managing protection via Cloudflare.
Performance tuning for web servers (Apache and Nginx) and databases (MySQL) to enhance efficiency and scalability.
Designing and automating robust server backup management for seamless and reliable disaster recovery.
Providing technical support to clients through the Kayako ticketing system, ensuring timely and effective resolution of issues.
Monitoring and maintaining dedicated and VPS web hosting environments to ensure consistent uptime and performance, including Using Zabbix.
Managing high-availability servers to ensure minimal downtime and optimal performance.
Learned
- Red Hat Linux System Administration: Admin 1, 2 , and 3 Installing , configuring , and troubleshooting
- RedHat System Linux Servers: DHCP, DNS, Samba, NFS, Apache, and Nginx
- Hands-on experience in enterprise Linux and other distributions (CentOS, Ubuntu,AlmaLinux , RockyLinux)
- Huawei Cloud – Google GCP
- WHM server / Cpanel
- Microsoft System Administration: Windows Server 2016
- Containerization: Docker
- Virtualization: kvm , vmware
- Language Script: Bash
- Language programming: Java
- Database: Oracle DB
- Networking: CCNA
WORK EXPERIENCE
Technical Support Agent at Telecom Egypt (Feb 2021 – Nov 2023)
Handling customers who have problems with their ADSL line and making configurations for their routers.
Escalating the difficult issue to the next level and informing the customer of the result.
Maintain detailed records (service requests and tickets) of your daily interactions with customer issues and
introduce all completed solutions.
IT Specialist at Magrabi Foundation - Hospitals and Centers Magrabi In Egypt (Nov 2023 - Jun 2024)
Installing, configuring, and troubleshooting various software applications across Microsoft operating systems,
including Windows 10, 11, and Windows Server 2016, and 2019.
Checking and monitoring database servers, reviewing hardware logs via Dell OpenManage, performing backup
and recovery tasks, and accessing servers through iDRAC when needed.
Managing (ZKTeco) attendance management systems.
Installing and configuring various printer types ( HP, Epson, Zebra , Xerox ).
Utilize Active Directory to create users and apply group policies for user management.
Configure and manage Cisco IP phones on Call Manager (CUCM), manage call center agents on Unified Contact
Center Express (UCCX) and manage the call recording server.
Oversee all user accounts and access within the ERP system (IDMS) for creating users and assigning them
permissions.
Using a ticketing system (ManageEngine) for receiving requests and managing daily tasks efficiently.
Linux System Administrator at HorizonTechs ( Jun 2024 - Present )
Administering hosting solutions with or without a control
panel, including WHM/cPanel and CWP servers.
creating VPS on Proxmox and managing dedicated servers .
Implementing security hardening with CSF, reducing security
Risk, and managing protection via Cloudflare.
Performance tuning for web servers (Apache and Nginx) and
databases (MySQL) to enhance efficiency and scalability.
Designing and automating robust server backup management
for seamless and reliable disaster recovery.
Providing technical support to clients through the Kayako
ticketing system, ensuring timely and effective resolution of
issues.
Monitoring and maintaining dedicated and VPS web hosting
environments to ensure consistent uptime and performance,
including Using Zabbix.
Managing high-availability servers to ensure minimal
downtime and optimal performance.
WORK EXPERIENCE
Technical Support Agent at Telecom Egypt (Feb 2021 – Nov 2023)
Handling customers who have problems with their ADSL line and making configurations for their routers.
Escalating the difficult issue to the next level and informing the customer of the result.
Maintain detailed records (service requests and tickets) of your daily interactions with customer issues and
introduce all completed solutions.
IT Specialist at Magrabi Foundation - Hospitals and Centers Magrabi In Egypt (Nov 2023 - Jun 2024)
Installing, configuring, and troubleshooting various software applications across Microsoft operating systems,
including Windows 7, 10, 11, and Windows Server 2016, and 2019.
Checking and monitoring database servers, reviewing hardware logs via Dell OpenManage, performing backup
and recovery tasks, and accessing servers through iDRAC when needed.
Managing (ZKTeco) attendance management systems.
Installing and configuring various printer types ( HP, Epson, Zebra , Xerox ).
Utilize Active Directory to create users and apply group policies for user management.
Configure and manage Cisco IP phones on Call Manager (CUCM), manage call center agents on Unified Contact
Center Express (UCCX) and manage the call recording server.
Oversee all user accounts and access within the ERP system (IDMS) for creating users and assigning them
permissions.
Using a ticketing system (ManageEngine) for receiving requests and managing daily tasks efficiently.
Linux System Administrator at HorizonTechs ( Jun 2024 - Present )
Administering hosting solutions with or without a control
panel, including WHM/cPanel and CWP servers.
creating VPS on Proxmox and managing dedicated servers
using IPMI.
Implementing security hardening with CSF, reducing security
Risk, and managing protection via Cloudflare.
Performance tuning for web servers (Apache and Nginx) and
databases (MySQL) to enhance efficiency and scalability.
Designing and automating robust server backup management
for seamless and reliable disaster recovery.
Providing technical support to clients through the Kayako
ticketing system, ensuring timely and effective resolution of
issues.
Monitoring and maintaining dedicated and VPS web hosting
environments to ensure consistent uptime and performance,
including Using Zabbix.
Managing high-availability servers to ensure minimal
downtime and optimal performance.
My certificates
Contact Information
Phone Number
+20 102 662 9512
E-Mail Address
ahmedelhagrasi8@gmail.com
